1. OPERATOR, SCOPE, AND ACCEPTANCE

1.1 The Operator

These Terms govern access to and use of the Residovo websites, mobile applications, portals, APIs, white-label deployments, and related digital services (collectively, the "Platform") made available by:

REVLAB CONSULTING - FZCO

Trade License No. 53983

Licensed by Dubai Integrated Economic Zones Authority (IFZA)

Registered Office: IFZA Business Park, A1, DDP, Dubai Silicon Oasis, Dubai, UAE

Email: legal@residovo.com

(hereinafter "Residovo," "RevLab," "we," "us," "our," or the "Operator")

1.2 Acceptance of Terms

BY ACCESSING OR USING THE PLATFORM, CREATING AN ACCOUNT, CLICKING AN ACCEPTANCE BUTTON, OR OTHERWISE USING ANY PART OF THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM.

1.3 Authority to Bind

If you use the Platform on behalf of a company, owners’ association, property manager, landlord, management company, broker, contractor, or any other entity, you represent and warrant that you have full authority to bind that entity, and references to “you” include that entity.

1.4 Geographic Scope

The Platform is offered internationally, with current commercial focus in selected markets in the Middle East and Asia. RevLab may make the Platform available in other markets from time to time, whether directly or through regional partners. Availability of certain services, features, or local arrangements may vary by jurisdiction.

2. ROLE ALLOCATION AND INTERMEDIARY STATUS

2.1 Platform Role

RevLab provides software, communications, workflow, and related digital infrastructure only. The Platform is a technology facilitator, not a party to underlying transactions.

2.2 What We Are NOT

Unless expressly agreed otherwise in a signed writing, RevLab is NOT:

(a) A landlord, tenant, property manager, or property owner;

(b) A maintenance contractor, service provider, or employer of any service provider;

(c) An insurer, payment institution, escrow agent, broker, or representative;

(d) A real estate agent or property valuation service;

(e) A guarantor of any user's performance, quality, safety, licensing, or legal compliance.

2.3 No Endorsement

We may offer identity checks, moderation, profile verification, workflow automation, payment facilitation, or similar trust and safety measures, but these do NOT constitute a guarantee of legality, solvency, licensing status, identity, quality, fitness, safety, or performance of any user or third party. Users engage with other users entirely at their own risk.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Age and Capacity

You must be at least eighteen (18) years old and legally capable of entering into binding agreements. If local law sets a higher age or capacity threshold, that threshold applies.

3.2 Accurate Information

You must provide accurate, current, and complete information during registration and keep it updated at all times. We may require verification including business registration, identity, tenancy, ownership, or licensing documentation.

3.3 Account Security

You are responsible for all activity on your account, for safeguarding credentials, and for promptly notifying us of suspected unauthorized access. We may suspend accounts where we reasonably suspect fraud, abuse, sanctions exposure, credential compromise, or material breach.

3.4 Right to Reject

RevLab reserves the right to reject any registration, suspend any account, or refuse service to any person or entity for any reason or no reason, without prior notice or liability, to the extent permitted by applicable law.

4. ADDITIONAL RULES FOR SERVICE PROVIDERS AND ENTERPRISE USERS

4.1 Licensing and Compliance

If you offer services through the Platform, you represent and warrant on a continuing basis that you hold and will maintain all licenses, permits, approvals, insurance, qualifications, tax registrations, employment permissions, and other legal prerequisites required for the services and territories in which you operate.

4.2 Sole Responsibility

You are solely responsible for pricing, quotations, job quality, workmanship, timing, warranties, worker conduct, safety, permits, and compliance with consumer, labor, competition, marketing, sanctions, anti-bribery, tax, data protection, and sector-specific laws applicable to your activities.

4.3 Enterprise Agreements

If you are an enterprise, white-label, or API client, any statement of work, order form, or signed commercial agreement between you and RevLab prevails over these Terms to the extent of any inconsistency.

5. ACCEPTABLE USE AND PROHIBITED CONDUCT

5.1 General Obligations

You agree to:

(a) Use the Platform only for lawful purposes and in compliance with these Terms;

(b) Comply with all applicable local, national, and international laws;

(c) Respect the rights, privacy, and dignity of other users.

5.2 Prohibited Conduct

You shall NOT:

(a) Upload, transmit, or share unlawful, misleading, infringing, defamatory, discriminatory, harassing, fraudulent, or malicious content;

(b) Scrape, crawl, mirror, reverse engineer, decompile, probe, penetration-test without permission, interfere with, or overload the Platform;

(c) Use bots, scripts, mass-messaging, spam, unauthorized marketing, or data-harvesting;

(d) Impersonate another person or entity, falsify credentials, or manipulate ratings;

(e) Circumvent the Platform to avoid fees or conduct off-platform transactions for services initially facilitated through the Platform;

(f) Use the Platform in connection with sanctions violations, export-control violations, money laundering, bribery, modern slavery, or other unlawful activity.

5.3 Sanctions and Export Controls

You warrant and represent that you are NOT located in, under the control of, or a national/resident of any country subject to comprehensive international sanctions, nor are you listed on any UAE, UN, EU, UK, or US (OFAC) list of prohibited or restricted parties. RevLab reserves the right to immediately terminate accounts of users found in violation of international sanction regimes without liability.

6. USER CONTENT AND INTELLECTUAL PROPERTY

6.1 Your Ownership

You retain ownership of content and data you lawfully submit to the Platform ("User Content").

6.2 License Grant to RevLab

You grant RevLab a worldwide, non-exclusive, royalty-free, sublicensable, and irrevocable license to host, store, copy, process, transmit, display, format, back up, and otherwise use User Content as reasonably necessary to operate, secure, improve, support, and enforce the Platform and these Terms.

6.3 Your Warranties

You represent and warrant that you have all rights and permissions necessary for User Content and that the upload, storage, processing, and sharing of that User Content will not infringe third-party rights or violate law.

6.4 Platform Ownership

The Platform, including its software, code, workflows, interfaces, templates, graphics, branding, datasets, and all related intellectual property rights, is owned by or licensed to RevLab and is protected by applicable laws. No rights are granted except as expressly stated herein.

6.5 Feedback

If you provide suggestions, ideas, enhancement requests, or other feedback, you grant RevLab a perpetual, irrevocable, worldwide, royalty-free right to use and exploit that feedback without restriction or compensation.

7. FEES, SUBSCRIPTIONS, AND PAYMENTS

7.1 Pricing

Certain features may be free and others paid. Paid features, subscription terms, renewal cycles, cancellation windows, commissions, and fees will be described in the applicable pricing page, checkout flow, or order form.

7.2 Taxes

Unless expressly stated otherwise, fees are exclusive of taxes. You are responsible for all taxes associated with your purchase, other than taxes based on RevLab's net income.

7.3 Third-Party Payment Processors

We may use third-party payment processors. Their terms and privacy notices apply to payment services they provide. RevLab is not responsible for errors or outages caused by third-party payment providers.

7.4 Non-Payment Remedies

If you fail to pay amounts when due, we may suspend access, charge lawful late fees, recover reasonable collection costs, offset credits against overdue amounts, and require advance payment for future services.

8. MOBILE APPLICATIONS AND APP STORES

If you access the Platform via a mobile application downloaded from Apple App Store, Google Play Store, or any other application distribution platform:

(a) You acknowledge that these Terms are strictly between you and REVLAB CONSULTING - FZCO, and NOT with Apple Inc., Google LLC, or any other app store provider;

(b) The app store providers have no obligation to furnish maintenance, support, or updates for the application;

(c) The app store providers bear no responsibility for any claims regarding product liability, intellectual property infringement, or regulatory compliance;

(d) Apple, Google, and their subsidiaries are third-party beneficiaries of these Terms solely for the purpose of enforcing this Section 8, and upon your acceptance of these Terms, they have the right to enforce this Section against you;

(e) You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and you are not listed on any U.S. Government prohibited or restricted parties list.

9. THIRD-PARTY SERVICES AND INTEGRATIONS

The Platform may interoperate with third-party services, websites, content providers, maps, payment processors, identity-verification tools, cloud providers, or app stores. We do not control third-party services and are not responsible for their performance, availability, legality, security, or content. Your use of third-party services is governed by their respective terms.

10. SERVICE AVAILABILITY AND DISCLAIMERS

10.1 "As Is" and "As Available"

THE PLATFORM IS PROVIDED ON AN "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY LAW, "AS IS" BASIS. WE DO NOT WARRANT UNINTERRUPTED AVAILABILITY, ABSOLUTE SECURITY, ERROR-FREE OPERATION, OR THAT THE PLATFORM WILL MEET EVERY SPECIFIC REQUIREMENT OF ANY USER.

10.2 No Professional Advice

Any content, templates, reminders, workflows, reports, notifications, or dashboards made available through the Platform are informational and operational tools only. They do NOT constitute legal, tax, regulatory, accounting, property-management, engineering, construction, insurance, or other professional advice.

10.3 Mandatory Rights Preserved

No statement in these Terms excludes warranties, remedies, or rights that cannot lawfully be excluded under applicable mandatory law.

11. LIMITATION OF LIABILITY

11.1 Exclusions That Cannot Be Limited

Nothing in these Terms limits or excludes liability for: fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot lawfully be excluded.

11.2 Business Users — Exclusion of Indirect Damages

FOR BUSINESS USERS ONLY, AND TO THE FULLEST EXTENT PERMITTED BY LAW: REVLAB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION.

11.3 Monetary Cap

REVLAB'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM AND THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE CLAIMANT TO REVLAB FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD 500 IF NO FEES WERE PAID DURING THAT PERIOD.

11.4 Consumer Protection

If you are a consumer, the foregoing limitations apply only to the extent permitted by mandatory consumer law. Your non-excludable statutory rights remain unaffected.

12. INDEMNIFICATION

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless RevLab, its affiliates, shareholders, officers, directors, employees, contractors, licensors, and service providers from and against claims, demands, proceedings, losses, liabilities, damages, judgments, fines, penalties, costs, and reasonable legal fees arising out of or related to:

(a) Your User Content;

(b) Your use of the Platform;

(c) Your services, products, or transactions with other users;

(d) Your breach of these Terms;

(e) Your violation of law or third-party rights.

This indemnity applies especially to business users, enterprise clients, white-label clients, and service providers. Where mandatory consumer law limits or prohibits indemnity, this clause will be read down accordingly.

13. SUSPENSION AND TERMINATION

13.1 Termination by User

You may stop using the Platform at any time and close your account through account settings or by contacting us, subject to any non-cancellable commitments in a signed commercial agreement.

13.2 Termination by RevLab

RevLab may suspend, restrict, or terminate any account with or without notice where reasonably necessary for security, fraud prevention, sanctions compliance, legal compliance, non-payment, breach investigation, protection of other users, or material breach of these Terms.

13.3 Effect of Termination

Termination does not affect accrued rights, payment obligations already due, surviving licenses, confidentiality, dispute provisions, or any clause that by its nature should survive termination.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt informal resolution by contacting legal@residovo.com. The parties shall use good faith efforts to resolve disputes within thirty (30) days.

14.2 Binding Arbitration

For business users and other non-consumer disputes, any dispute that cannot be resolved informally shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be Dubai, United Arab Emirates. The language shall be English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

14.4 Consumer Carve-Out

If you are a consumer, this dispute resolution clause applies only to the extent permitted by mandatory law. Nothing herein deprives you of non-waivable consumer protections or procedural rights under the laws of your habitual residence.

15. GOVERNING LAW AND JURISDICTION

15.1 Governing Law

For business users and other non-consumer disputes, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, excluding conflict-of-laws rules.

15.2 Jurisdiction

Subject to Section 14, the courts of Dubai, United Arab Emirates shall have jurisdiction over civil and commercial disputes arising from these Terms.

15.3 Exclusions

The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international conventions are expressly excluded.

15.4 Consumer Jurisdiction

If you are a consumer, this governing-law and forum clause applies only to the extent permitted by mandatory law. You retain any non-waivable rights to bring claims in the courts of your habitual residence.

16. MODIFICATIONS TO TERMS

We may modify these Terms from time to time. Material changes will be communicated by email, in-product notice, or publication of a revised date at least fourteen (14) days before taking effect. Continued use after the effective date constitutes acceptance, except where mandatory law requires a different mechanism.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with any incorporated policies and any signed commercial agreement, form the entire agreement between you and RevLab regarding the subject matter addressed.

17.2 Severability

If any provision is held unenforceable, the remainder continues in effect, and the unenforceable provision will be interpreted to reflect the original intent as closely as lawful.

17.3 Waiver

No waiver is effective unless in writing. Failure to enforce any provision is not a waiver of future enforcement.

17.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms as part of a reorganization, merger, or sale of assets.

17.5 Force Majeure

RevLab shall not be liable for failure or delay due to events beyond reasonable control, including natural disasters, war, terrorism, pandemics, cyber-attacks, or government actions.

17.6 Electronic Communications

Electronic communications and acceptances satisfy any requirement for writing, except where mandatory law requires a different form.

17.7 Language

The English language version of these Terms shall be controlling. Any translation is for convenience only.

18. CONTACT INFORMATION

REVLAB CONSULTING - FZCO

Trade License No. 53983

IFZA Business Park, A1, DDP, Dubai Silicon Oasis, Dubai, UAE

Email: legal@residovo.com

 

END OF PLATFORM TERMS